Instructions for returning purchased tickets. How to return an electronic bus ticket

Ticket exchange

Ticket exchange operations at bus stations are not supported. If there is a need to exchange a ticket for another, you must return the ticket and then purchase a new ticket. We recommend using a refund to a prepaid account, which will allow you to receive the money with minimal delays and use it for a new purchase.

Ticket return policy

Making a return at the bus station

The procedure for returning tickets at the bus station is determined by the bus station itself and therefore it is different at different bus stations. For example, at the Novosibirsk bus station and bus stations in the Primorsky Territory, refunds at ticket offices are not processed at all. The exact return procedure is described on the bus station page and in the itinerary receipt. We strongly recommend that you read this information before your trip.

When returning an electronic ticket at the bus station, you will need to present an original identification document in the name of the passenger indicated on the ticket and a printed ticket itinerary receipt. You will likely be asked to complete a return application. The application form can be filled out in advance by downloading it from our website.

Payment will not be released to the buyer until our returns processing team receives a copy of the return application.

Return of insurance policies

If you purchased an additional insurance policy along with the ticket, then when you return the ticket through the website, the cost of the insurance policy will be returned to you. Refunds are made without deductions. If the return was made at the bus station, then after completing the return you should contact us and notify us of the need to return the policy.

Solving problems with returns

For questions regarding ticket refunds, you can call 8-800-700-5787 (during business hours), or leave a message on the website (24 hours a day). Remember that the time during which a refund can be processed is limited by law and you should not delay your request. If the refund has not been received in a timely manner, then before contacting us, we strongly recommend that you familiarize yourself with our

The procedure for returning bus tickets is regulated by the following legislation:

Federal Law dated 08.12007 No. 259 “Charter and urban ground electric transport”. Clause 1 Art. 23 defines the situations in which the fare is refunded, as well as possible deductions depending on the time the passenger contacts the ticket office. According to paragraph 2 of Art. 23, money must be returned within 10 days from the date of application.
Law of the Russian Federation dated 07.01992 No. 2300-1 “On the protection of consumer rights”. According to Art. 31, the return of funds paid for an unfulfilled contract is subject to satisfaction within 10 days from the date of presentation.

There are a lot of situations due to which a trip may not take place, for example, illness, being late, change of plans, technical problems with the vehicle, etc. In some cases, the refund is fully, and in others only partially.

Travel document purchased at the ticket office

You can return something purchased at the checkout as follows:

go to the bus station where the tickets were purchased;
present the original passport the passenger in whose name the travel document was issued, as well as himself;
fill in for return.

However, the return procedure is determined by the bus station independently, so it may differ from the above. You can find out the exact return algorithm on the bus station page or on the route receipt.

E-ticket

The easiest and fastest way to return a ticket is through. It should be noted that 10-15 minutes before departure it becomes impossible to return the ticket remotely.

To make a return you must:

go to “Personal Account” using login and password;
select the “My orders” tab;
click the “Return ticket” button next to the travel document that is being returned;
You must fill out the refund application form that appears., as well as indicate the ticket number and seat;
check data, then select the “Submit” button;
the application has been sent, about which a notification will be received.

The funds will be returned within 3-5 business days to the card with which the purchase was made.

Amount to be refunded

The following amounts are eligible for refund:

You can receive 100% of the travel document if:
- flight cancelled;
- departure time has been postponed by more than one hour;
- a bus with soft seats was replaced with a regular one;
- the seat indicated on the travel document is occupied;
- If the journey is not completed completely, compensation is due only for the part not completed.
95% is due when the refund is made more than two hours before the flight;
85% of the cost will be refunded if you contact the ticket office within two hours before the bus departure;
75% to , if:
- the passenger applies within three hours after the vehicle has left the bus station;
- if a passenger does not use a ticket due to illness or an accident, he can contact the ticket office within three days after the flight;
0% if more than three hours have passed.

It should be emphasized that even if the full cost of the ticket is received, funds for pre-sale payment, agent fees, and payment system commissions are not refunded.

In cases where the flight did not take place due to the fault of the carrier and the passenger is offered a seat on the next flight at a lower cost, he can count on a refund of the difference. If he is provided with a ticket in return at a higher price than the one originally purchased, then the passenger does not make an additional payment.

What to do if you are late?

If you are late, you should immediately contact the bus station ticket office. In that case, if the bus departed less than three hours ago, compensation is due in the amount of 75% of the cost travel document. If baggage transportation was paid separately, then the same percentage can be returned for it. If desired, the passenger has the opportunity to purchase a ticket for the next flight. The ticket can also be exchanged, but in this case you must pay an additional 25% of its cost.

It should be emphasized that if the delay is more than three hours, then it will not be possible to return the money.

If a passenger is late for the next stop during an intercity flight, then it will not be possible to return the money for the untraveled part of the journey.

If the departure of the bus is delayed due to the fault of the carrier, the passenger has the right to refuse the trip and, by presenting a ticket with a formal refusal, can receive compensation in the amount of 100% of the ticket price. 3. Rules for returning tickets for international routes by buses of JSC "TOKS" 1. If you cancel the trip more than 30 minutes before the bus departure, 80% of the cost of the trip is returned. 2. If you cancel a trip less than 30 minutes before the specified trip, as well as after the bus departs, money for the unused trip will not be refunded. 3. If the departure of the bus is delayed due to the fault of the carrier, the passenger has the right to refuse the trip and, by presenting a ticket with a formal refusal, can receive compensation in the amount of 100% of the ticket price.

How to return a bus ticket

If you missed the bus or were unable to travel due to an accident or illness, then within 3 days from the date of departure you have the right to reissue an expired ticket for the next flight of that direction or route, paying an additional 25% of its cost. In addition, you can completely cancel the trip and receive a refund in the form of 75% of the ticket price, but the reservation and commission in this case will not be reimbursed to you.

Ticket return

Info

After this, your application will be sent to the online store, about which you will receive a corresponding notification. The rules for returning regular and electronic tickets are almost the same.

Attention

The only difference is that in the first case the money is returned at the bus station cash desk in cash, and in the second - by transfer to the card with which the purchase was made. Three to five banking days are allocated for a refund for an electronic ticket.

When the flight did not take place due to the fault of the carriers or due to a technical malfunction of the transport, the funds spent on purchasing the ticket will be returned in full (Article 23 of the Charter of Road Transport dated November 8, 2007). The following funds are not refundable: commission for pre-sale of tickets and agent fees, commissions when using various payment systems.

Refund of bus tickets

TICKET REFUND RULES According to Article 23 of the Road Transport Charter of November 8, 2007, if a flight is disrupted for technical reasons or the flight is delayed by more than an hour, a full refund is made. If a ticket return is initiated by a passenger, then the following deductions are made: Ticket return more than 2 hours before departure - 5%; Ticket return within 2 hours before departure - 15%; Ticket return within 3 hours after departure - 25%; After 3 hours after the bus departs, no refunds will be made for the ticket.

ESC fee (service fee) - non-refundable! To return, you must submit a written application in which you must indicate: - Order number (route receipt); - FULL NAME.

Return your bus ticket

To return an e-ticket, you will need to present a passport in the name of the passenger indicated on the ticket. You will be asked to complete a return application.

The money is transferred to the passenger within 3-5 business days from the date of the refund. Transfers to a prepaid account When returning money to a prepaid account, the amount to be refunded is credited to the buyer's prepaid account on our website and debited upon the next purchase of tickets.
If the cost of the new purchase is higher, you will only need to pay the difference. The period for storing money in a prepaid account is unlimited; the balance is displayed in the “Personal Account” block.

We recommend using this refund option for our regular customers and in cases where you plan to purchase a new ticket. Money from the prepaid account can be returned at the request of the buyer.

Bus station

If you cancel the trip more than 30 minutes before the bus departure, 80% of the trip cost is refunded. 2. If you cancel a trip less than 30 minutes before the specified trip, as well as after the bus departs, money for the unused trip will not be refunded.

3. If the departure of the bus is delayed due to the fault of the carrier, the passenger has the right to refuse the trip and, by presenting a ticket with a formal refusal, can receive compensation in the amount of 100% of the ticket price. There are no refunds for lost or damaged tickets, and duplicates of such tickets will not be issued.

Rules for travel, purchase and return of tickets

The Tomsk bus station makes an additional fee for ticket return in the amount of 25 rubles, the Samara bus station - in the amount of 30 rubles. At bus stations in the Omsk region, tickets for commuter flights are refunded if there are at least 24 hours left before the bus departure.
Procedure for returning tickets Money is returned strictly to the bank card from which the payment was made. For objective reasons, money arrives on bank cards only 1-5 days after transfer. In the Qiwi payment system, the refund is made to the buyer's QIWI Wallet, even if the payment was made from a mobile phone. This is a feature of the QIWI payment system. Returning tickets through the website Returning tickets through the website is the most transparent, fastest and most reliable way to make a refund. We recommend this return option.

Instructions for returning purchased tickets

Reimbursement to the passenger of the cost of travel, baggage transportation, and carry-on luggage in the cases provided for in this article is carried out in the manner established by the rules for the transportation of passengers, no later than ten days from the moment the passenger submits the corresponding request to the carrier. 2. Rules for returning tickets for international routes by “ECOLINES” buses 1.

If you cancel the trip earlier than 24 hours before the bus departure, 80% of the trip cost is refunded. 2. If you cancel a trip within a period of time from 24 hours to 1 hour before the specified trip, 50% of the cost of the trip is returned. 3. If you cancel a trip later than 1 hour before the specified trip, as well as after the bus departs, money for the unused trip will not be refunded. 4.

For the operation of processing a refund of payments for an unused itinerary receipt, a carrier commission is charged. 2. When a passenger (client) returns an itinerary receipt through the seller’s website due to cancellation of the trip, the following deductions are made: - return of the itinerary receipt more than 2 (two) hours before departure - 5%, - return of the itinerary receipt within 2 (two) hours before departure - 15%, - return of the itinerary receipt within 3 (three) days after departure - 25%, if there is a certificate from a medical institution or an accident report.

3. If in its activities the carrier is guided by other rules for the return of route receipts than those provided for by Federal Law No. 259-FZ of November 8, 2007 “Charter of Motor Transport and Urban Ground Electric Transport”, the return is carried out according to the rules of the carrier.

Return your bus ticket at the bus station, how much do you lose?

In this case, you can return the electronic ticket and buy another one at the box office. The ticket can be returned through:

In the email received after paying for the ticket, click the Proceed to Order button.
On the order page, click the Return button.

You can return your ticket in the service section if you were logged in when placing your order. To issue a return:

Go to the My tickets section.
Find the required order and ticket in it, click the Return button.

After this, a refund is issued, Yandex.Bus transfers the money to the card that was used to pay for the order.

The time it takes for the money to arrive on the card depends on your bank (from three to five days). If funds have not been credited to your card within seven days, contact support.

If the return cannot be processed automatically, the Return Request window will appear.

Missing your flight Are you late? Take your time to change your route and go to the bus station. If no more than three hours have passed since the bus departed, you are guaranteed to receive compensation - 75% of the ticket price. By the way, you will receive the same percentage of return for luggage transportation. If you want, buy a new ticket for the next flight.

To exchange a ticket for a missed flight for a new one, you will pay an additional 25% of the full ticket price. If your pass lasted more than three hours, you can’t count on a refund.

Yurga was carried out on the website of the Novosibirsk bus station, then the return of such a ticket is carried out only from the user’s personal account on the website. If the ticket was purchased from the above stations at the ticket office of the Novosibirsk bus station, then it can also be returned only at the ticket office of the Novosibirsk bus station in accordance with the rules of passenger transportation.

In case of cancellation of a flight, a passenger can return an electronic ticket within a month using his personal account or submitting an application for a refund from the Administrator of the Novosibirsk bus station. Commission and service fees are non-refundable, even if the flight is delayed.

If a flight is cancelled, a 100% refund is made at the carrier's rate, and the amount of commission and service fees is also credited to the account in the user's personal account. Ticket exchange Technology for ticket exchange at the bus station is not supported.

If a ticket refund is initiated by a passenger, the following deductions are made:

Ticket refund more than 2 hours before departure - 5% of the fare.
Ticket refund within 2 hours before departure - 15% of the fare.
Ticket refund within 3 hours after departure - 25% of the fare.
No refunds will be made for tickets 3 hours after the bus departs.

If the return is made after the departure of the vehicle, you must first make a note on the electronic ticket with the administrator (dispatcher) of the bus station from which the flight is departing, and then issue a return on the website ticketonbus.ru. In case of flight cancellation, 100% of the ticket price is refunded. To do this, you must provide a bus ticket with a stamp from the bus station stating that the flight indicated on it did not actually take place.

Return your bus ticket

If you want to return the full cost of your purchase, contact the ticket office no later than two hours before the bus departs on the route. Just keep in mind that money spent on booking tickets, fees or purchasing tickets at the pre-sale box office is non-refundable. If tickets are returned less than two hours before the start of the flight, but more than 15 minutes, you can only count on 85% of the ticket price minus the commission fee;

If you missed your flight, it’s okay, a certain part of the money spent will be returned to you.
Contact the bus station ticket office within three days. But you will only get 75% of the ticket price back. The refund amount does not include the reservation and commission. You also have the opportunity to change tickets for another time.

How to return a ticket

The passenger can receive back the cost of travel / baggage transportation / carry-on luggage minus 15% of their cost:

If the ticket is returned to the ticket office less than 2 hours, but before the bus departs.

The passenger can get the ticket price back minus 25% of the fare/baggage transportation/carry-on luggage, or change the ticket to another bus with an additional payment of 25% of the travel/baggage transportation/carry-on luggage cost:

If you are late for the bus by no more than 3 hours.
Due to illness or accident within 3 days from the departure of the bus for which the ticket was purchased.

Administration Return of an electronic ticket purchased on the bus station website To return and exchange tickets purchased on our website, you must contact the Bus Station Administrator.

Rules for returning electronic tickets

When paying with bank cards, the refund amount is transferred to the same card with which the order was paid. Luggage tickets can be purchased at the bus station ticket office. A ticket can be returned in your personal account only in the full version of the site. This function is not provided in the mobile version of the site.

After purchasing a ticket, a “Return” button appears in your Personal Account (“My Tickets”). To return an electronic ticket purchased on the website, you need

Complete a Return Application using the appropriate form.
Print the Application, sign and date it.
Scan or photograph the Application, attach a scanned copy or photograph of the document with which the ticket was purchased (passport or other), attach a scanned copy or photograph of the ticket.

Below on this page there will be a form for sending all documents to be returned to the manager.

Ticket return

In this case, you can return the electronic ticket and buy another one at the box office. The ticket can be returned through:

In the email received after paying for the ticket, click the Proceed to Order button.
On the order page, click the Return button.

You can return your ticket in the service section if you were logged in when placing your order. To issue a return:

Go to the My tickets section.
Find the required order and ticket in it, click the Return button.

After this, a refund is issued, Yandex.Bus transfers the money to the card that was used to pay for the order. The time it takes for the money to arrive on the card depends on your bank (from three to five days).

If funds have not been credited to your card within seven days, contact support. If the return cannot be processed automatically, the Return Request window will appear.

Instructions for returning purchased tickets

By returning a bus ticket to the ticket office of an intercity/international bus station more than 2 (two) hours before the departure of the bus indicated in the schedule, the passenger will be refunded the full cost of the ticket, excluding the fee for the sale of the bus ticket and the fee for pre-sale services and 10% from the cost of a bus ticket. By returning a bus ticket to the ticket office of an intercity/international bus station more than 10 (ten) minutes before the departure of the bus indicated in the schedule, the passenger will be refunded the full cost of the ticket, excluding the fee for the sale of the bus ticket and the fee for pre-sale services and 20% from the cost of a bus ticket.

How to return a bus ticket

The procedure for refunding money to the buyer if he returned the ticket to the transport company. There can be a huge number of reasons for missing the required flight: banal lateness, illness, change of plans, etc. Let's look at what circumstances will lead to a refund for a ticket for a missed bus flight. Missing your flight Are you late? Take your time to change your route and go to the bus station.
If no more than three hours have passed since the bus departed, you are guaranteed to receive compensation - 75% of the ticket price. By the way, you will receive the same percentage of return for luggage transportation. If you want, buy a new ticket for the next flight.
To exchange a ticket for a missed flight for a new one, you will pay an additional 25% of the full ticket price. If your pass lasted more than three hours, you can’t count on a refund.

Rules for travel, purchase and return of tickets

Instruction 1 In order to return the full cost of travel on intercity and suburban flights, minus pre-sale, reservation and commission fee, the passenger must return the purchased ticket to the bus station ticket office no later than two hours before the bus departure. If you wish to return your ticket less than two hours but more than 15 minutes before departure, you will only be paid 85% of the ticket price and the fee will not be refunded. 2 If you missed the bus or were unable to travel due to an accident or illness, then within 3 days from the date of departure you have the right to reissue an expired ticket for the next flight of that direction or route, paying an additional 25% of its cost. In addition, you can completely cancel the trip and receive a refund in the form of 75% of the ticket price, but the reservation and commission in this case will not be reimbursed to you.

How to return an electronic bus ticket

HomePassengersHow to return Registration of a refund of travel costs for electronic tickets paid with bank cards is carried out in your personal account on the website ticketonbus.ru. To return a ticket, you must fill out a standard form (download from the link), scan it, a copy of your identification document, and attach it to your personal account. Cash for an unused trip will be credited to you within 3 to 30 calendar days in the same way the payment was made.
Service and commission fees are non-refundable. According to Article 23 of the Road Transport Charter of November 8, 2007, if a flight is disrupted due to technical reasons or the flight is delayed by more than an hour, a full refund is made.

A long-planned bus trip may unexpectedly not take place, but the tickets have already been purchased. What to do in such a situation? The cost of tickets varies, it all depends on the duration of the route, but you don’t want to lose money in any case. Therefore, let's find out whether our citizens have the opportunity to return the funds spent on purchasing tickets.

In this situation, act in accordance with our instructions.

Go to the ticket office of the bus station where you purchased these tickets. If you want to return the full cost of your purchase, contact the ticket office no later than two hours before the bus departs on the route. Just keep in mind that money spent on booking tickets, fees or purchasing tickets at the pre-sale box office is non-refundable. If tickets are returned less than two hours before the start of the flight, but more than 15 minutes, you can only count on 85% of the ticket price minus the commission fee;

You missed your flight - no problem, a certain part of the money spent will be returned to you. Contact the bus station ticket office within three days. But you will only get 75% of the ticket price back. The refund amount does not include the reservation and commission. You also have the opportunity to change tickets for another time. To exchange a ticket you will have to pay an additional 25% of its total cost;

In some cases, you will receive a full refund for your tickets. This will happen if you did not get on the flight due to the fault of the carriers, or the flight was cancelled.

A refund is guaranteed if the specific seat indicated on the ticket is not presented. Another reason for full reimbursement of costs is the replacement of a bus with soft reclining seats with a general type bus.

Sometimes breakdowns occur along the way, which makes it possible for passengers to receive money for the ticket (except for the amount of the ticket spent on the journey).

International transportation has its own characteristics. In this case, the conditions of individual carriers are taken into account.

If it is not your fault that you were unable to use your ticket for its intended purpose, and the flight did not take place due to the fault of the carrier, you are required to return the full cost of the ticket, including the commission fee, reservation and other services.

How to return an electronic ticket for a regular bus?

To return an electronic ticket, you do not need to go to the ticket office at the bus station.

To cancel electronic tickets, proceed as follows: go to the “personal account” (to do this, enter your username and password), then enter the “My orders” and “Return ticket” fields.

After completing all these operations, you will see the “Application for Refund” form.

Enter all the required information in the fields of the form. Be sure to indicate the ticket number and seat on the bus (if you purchase and return several tickets at the same time).

Review your entries and click “Submit.” After this, your application will be sent to the online store, about which you will receive a corresponding notification.

The rules for returning regular and electronic tickets are almost the same e.

The only difference is that in the first case the money is returned at the bus station cash desk in cash, and in the second - by transfer to the card with which the purchase was made.

Three to five banking days are allocated for a refund for an electronic ticket.

The following funds are not refundable: commission for pre-sale of tickets and agent fees, commissions when using various payment systems.

If the initiative to return tickets to the ticket office comes from the passenger, he can receive the following amount back:

If you contact the ticket office two hours before the start of your flight, no commission will be charged;
When you return your ticket two hours before the bus departs, you can expect to receive 85% of its cost;
By going to the ticket office within two hours after the bus leaves, you will receive 25% of the amount spent on its purchase (if there is a valid reason for missing the flight, confirmed by documents);
If you did not have a good reason, you can expect a refund of only 30%;
If you contact the cashier three hours later, you will definitely receive a negative answer.

When you apply for a refund online, be prepared for an additional commission, which will be 5.26%.

The procedure for refunding money to the buyer if he returned the ticket to the transport company

There can be a huge number of reasons for missing the required flight: banal delay, illness, change of plans, etc.

Let's look at what circumstances will lead to a refund for a ticket for a missed bus flight.

Missing your flight

You late? Take your time to change your route and go to the bus station. If no more than three hours have passed since the bus departed, you are guaranteed to receive compensation - 75% of the ticket price. By the way, you will receive the same percentage of return for luggage transportation.

If you want, buy a new ticket for the next flight.

To exchange a ticket for a missed flight for a new one, you will pay an additional 25% of the full ticket price.

If your pass lasted more than three hours, you can’t count on a refund.

You changed your mind about going, but want to get your money back, what should you do?

Apply two hours before your flight and receive 95% of the ticket price. If there are less than two hours left before the bus leaves, you will receive 85%.

The reason for missing a flight was an unexpected illness. Is it possible to receive compensation under such circumstances?

If you suddenly get sick unexpectedly or something unpredictable happens, contact the station ticket office within three days. Considering these circumstances, you are required to return 75% of the ticket price and the amount spent on baggage transportation.

If you want, you can simply change your ticket to a new flight, but you will have to pay an additional 25% of the ticket price.

Left behind the bus?

Such situations are also possible on the road. What should a passenger who has fallen behind the bus do? To the chagrin of passengers who fall behind their bus during the next stop, it should be noted that there will be no compensation, even for the distance that you did not have time to travel.

In what cases is it possible to receive the full price of a ticket?

You can get a full refund guaranteed:

When a flight is cancelled;
If the flight departure is postponed by the carrier to a later time;
Instead of a bus with soft seats, as previously announced, a regular mode of transport sets off;
The passenger's seat indicated on the ticket is occupied by another person;
If the bus stops without completing the journey, passengers will receive compensation only for that portion of the journey that the vehicle did not complete.

England - England, oral topic in English with translation

G. Orgeev. Old orhei. See what "Orhei" is in other dictionaries