You have the opportunity to cancel the issued ticket (within about 30 minutes from the moment of purchase, but before the end of the current day) or issue an exchange or refund of the ticket according to the airline's fare rules. We provide the following paid additional services: changing passport details, making notes with any information, adding additional luggage, choosing a seat, choosing meals, adding babies to a reservation, changing a name. Fees for additional services:
- Payment for changing passport data - 1,000 rubles.
- Making remarks with any information - 450 rubles.
- Carrying in additional luggage - 900 rub.
- Choice of seat, meals (if the airline provides the opportunity) - 800 rubles. per flight segment
- Adding infants to a booking costs RUB 1,500.
- Changing your full name in case of an error (if technically possible from the airline) - 1,500 rubles.
Return and exchange of tickets
It may be better to return it and then immediately apply for a new one. How to change the departure date? How to change plane tickets for another date (Aeroflot and other companies)? Not every ticket can be exchanged, and most major airlines charge a fine for this procedure, but the final amount is usually larger and includes additional payments.
Information about which type yours is can be found on the document itself. The inscription “changes are not permitted” means that the ticket is non-refundable.
A special exchange procedure is provided for them. “Charg eeur 30.00” is the amount of the fine you will pay if you make any changes. But the matter will not be limited to this amount, since you can exchange a ticket, paying only a fine, if there are empty seats on the plane on the day you need, the payment rate for which is the same as in the original document.
How to return and exchange “victory” tickets?
There are not so many experienced air travelers in our country. In the best case, citizens fly twice a year - first on vacation towards the south, then back.
Info
And many have never been on a plane at all, preferring to travel by land. Therefore, if an unusual situation arises, people do not know whether it is possible to change their plane ticket and how to do this with the least loss.
The cost of an air ticket is quite high, and when a whole family is going on a trip, the amount increases significantly. The issue of replacement really becomes relevant when plans are forced to be adjusted.
Basic information about changing a plane ticket First, the good news - in most cases, you can change plane tickets! To a different date, flight or to a higher class of service.
How to change passenger details on an air ticket
Passengers who intend to use the services of Pobeda should keep in mind a number of features of this so-called budget airline, exercise extreme caution and attentiveness, and be prepared for various difficulties and surprises both when booking a ticket and during the flight itself. Let us remind you that the price of a regular Pobeda ticket does not include the carriage of baggage over 10 kilograms and parts of hand luggage, and the company is trying to illegally limit the legally guaranteed free carriage of personal items.
There is no food on board regardless of the length of the flight, and attempts to take your own food in a separate bag will result in a fee of 2,000 rubles for paid hand luggage.
Pobeda allowed to change and return tickets
- The flight date, time and/or route can be changed for an additional fee no later than 48 (forty-eight) hours before the scheduled flight departure time through the airline's call center or on the website. If the new fare exceeds the fare at which the ticket was originally purchased, the difference is paid by the passenger in full.
- A passenger can order an additional service no later than 4 (four) hours before the scheduled flight departure time indicated on the ticket through his personal account on the website www.pobeda.aero or through the airline’s call center, and no less than 40 (forty ) minutes before the scheduled flight departure time - through the airport ticket office.
The best option is to contact a representative of the carrier company from which the ticket was purchased (you can see the airline counter in the hall of each airport) or to the ticket office where the ticket was purchased. You must have your passport with you. The ticket reservation will be canceled in no more than two or three minutes, but you should not expect to receive money so quickly: as a rule, this process takes 2-3 weeks.
After this, the person for whom you wanted to reissue the ticket will be able to buy it. There are exceptions to all rules, here this applies to the budget airline Pobeda.
All changes will have to be paid for: to change the date on which the flight is scheduled, you will need to pay 2,000 rubles, and to re-register for another person - 4,000 rubles.
How can I exchange air tickets?
Attention
In this case, a fee for the return operation will be charged in the amount of 2,000 rubles for each passenger. If you cancel the flight less than 24 hours before the end of registration, but before its completion, not only a fee of 2,000 rubles is withheld, but also 25% of the cost tariff, as well as “expenses actually incurred by the airline.” In a word, there is, one might say, no point in returning tickets. After registration is completed, tickets cannot be returned.
A forced refund is the surrender of a ticket in cases of flight cancellation, change of route or departure time due to the fault of Pobeda Airlines itself, as well as in the event of a sudden illness of a passenger or his family members (must be confirmed by documents). In such cases, the money is returned in full.
Is it possible to exchange Pobeda airline tickets? Since February 2017, you can exchange Pobeda air tickets at any fare, including the cheapest “Standard”. You can change the date, time and route of the flight, as well as change the passenger’s first and last name. On the website and in the call center, ticket exchange is possible no later than than 12 hours before the plane's departure time, and at the airport ticket office - 40 minutes. If the cost of a new air ticket is higher than the old one, the passenger must pay the difference. The low-cost airline is modestly silent about whether Pobeda will refund the difference if the new ticket is cheaper. When changing the date and route, a fee of 2,000 rubles is paid, when changing the first and last name - 4,000 rubles.
In pabed, is it possible to change a ticket for another person?
Is it possible to change a ticket for another passenger Due to the specific operating principles of global distribution systems and airline inverter systems:
- Any changes to the data for any of the passengers in the issued air ticket are prohibited.
- An issued air ticket cannot be reissued for another passenger.
- Changing the first or last name on an issued air ticket is also not allowed.
The issued ticket may contain no more than three errors in the spelling of the passenger's first and last name, unless they completely change the sound. Any change may lead to cancellation of the ticket and a refund will be possible only in accordance with the rules for applying the selected fare. When changes are made, all costs are borne by the client, including administrative fees, airline fines and the cost of services for reissuing a new ticket.
When purchasing an air ticket, it does not matter whether through a carrier or an authorized agency, the citizen actually enters into an air transportation agreement with the company, and in this case, the ticket is a document confirming that the agreement has been concluded. When a citizen issues a ticket, it includes not only flight information, but also information about the traveler: full name, date of birth, passport details.
A ticket is a personal document that is issued to a specific person, and no person other than the one directly written on the ticket will be able to use it. With the help of this system, the airline always has information regarding the identities of passengers, the time and direction of their flights, which allows them to ensure the necessary safety of air travel.
The return is considered forced in the following cases:
- cancellation or delay of the flight indicated on the ticket,
- changes by the airline to the transportation route,
- the flight is not scheduled,
- failure to send a passenger due to the impossibility of providing him with a seat on the flight and the date indicated on the ticket,
- failed transportation of a passenger caused by the passenger’s delay at the airport due to the length of his inspection, if during the inspection of baggage or the personal search of the passenger no substances and objects prohibited for transportation were found,
- incorrect ticket issuance by the carrier or its authorized agent,
- sudden illness of a passenger, or illness or death of a member of his family traveling with him on the aircraft, which is confirmed by medical documents.
Every long trip should be planned in advance, but it is not always possible to foresee all the difficulties. Dealing with plane tickets can create a lot of difficulties if the nuances of this procedure are neglected.
Let's touch on the main issues related to ticket reissuance. Content
- Is it possible to reissue an air ticket for another passenger?
- For what reasons can you not issue your air ticket to another citizen?
Is it possible to reissue an air ticket for another passenger? Most air carriers do not provide for the reissuance of a ticket to another person, since it confirms that the carrier and the passenger have entered into an agreement that implies the inclusion of personal data in it.
Here the issue can only be resolved by returning the travel document.
There are not so many experienced air travelers in our country. In the best case, citizens fly twice a year - first on vacation towards the south, then back. And many have never been on a plane at all, preferring to travel by land. Therefore, if an unusual situation arises, people do not know whether it is possible to change their plane ticket and how to do this with the least loss.
The cost of an air ticket is quite high, and when a whole family is going on a trip, the amount increases significantly. The issue of replacement really becomes relevant when plans are forced to be adjusted.
Basic information about replacing an air ticket
First the good stuff - in most cases, You can change your plane tickets!
To a different date, flight or to a higher class of service. The rules apply even to travel documents purchased on the Internet and so-called “non-refundable” tickets (although there are some nuances here, which will be discussed below). So, there is no threat of complete loss of money. But you will probably have to pay extra. Exchange conditions depend on many factors and conditions, including:
- airline fare
- departure date and call date
- reasons for ticket exchange
Information about whether it is possible to change a plane ticket and what specific rules exist for a particular fare of a given airline must be available on the carrier’s website. Given the price of air tickets, we strongly recommend that you familiarize yourself with these rules before making a purchase. The lower the cost of the air ticket and the closer the departure date, the more difficult and expensive the exchange becomes.
Let us immediately note that it will not be possible to change the ticket for another person.
An air ticket at its core is an agreement between a passenger and a carrier, which is concluded for a specific surname, which cannot be changed in the agreement. (The exception is airlines - their service costs 4,000 rubles).
If, after purchasing a plane ticket, a passenger changes his last name, he must contact airline representatives in order to make changes to the flight document. More information about this is written in the article changing your passport after purchasing an air ticket.
Also, when exchanging a ticket, you cannot choose another airline or a lower class of service.
There are different ways to purchase and pay for air tickets. Accordingly, the exchange procedure is somewhat different. As a rule, people need to change plane tickets for another date. Much less often, citizens ask about changing the class of service. In any case, the procedure is the same.
Important! You can change the departure date only if the carrier has the appropriate tickets.
That is why it is advisable to resolve the issue as quickly as possible. The fine depends on the specific airline and the selected fare.
For example, in the “Premium” tariff group, regardless of the class of service (Business, Comfort, Economy), changes to the issued transportation are allowed without additional payment. Moreover, this can be done even after the flight departure time indicated on the issued ticket.
Please note that in most cases (except for expensive fares), adjustments to the date, time, and route at the airport are made no later than check-in for the flight is completed. But we don’t recommend waiting until the last moment.
When contacting a call center, company cash desk or intermediaries, the deadlines are even stricter.
Let's consider the issue of exchange in more detail.
Case 1. Ticket purchased at the airport.
The simplest situation is when plans change rapidly and the question arose even before leaving the airport. In this case, you need to return to the ticket office or airline office and declare your desire to change the date of your ticket. The procedure is not complicated and is unlikely to take much time.
Case 2. Ticket purchased at the box office.
Return to the sales office where the document was purchased and contact the managers. You need to have with you:
- Passport of a citizen of the Russian Federation
- Air ticket
- Money to pay service fees and surcharges when upgrading a fare class
If you call the cashier in advance, you will be able to find out the details of the exchange and what should be done in this particular case.
Case 3. Ticket purchased online.
Today, many citizens purchase tickets online without leaving their home. There are many services and intermediaries on the Internet that not only offer to purchase air tickets, but also give discounts. In addition, most airlines offer a similar method of booking and purchasing on their own official websites. You can also change your e-ticket - more details are written about this.
Important! If the same fare does not include tickets for another date, upon exchange you will have to pay the difference for an upgrade!
useful links
More detailed information on the official websites of the largest Russian carriers (direct links lead to a page with exchange/return rules):
- "Russia"
- flights numbered SU6000-6999 - conditions similar to Aeroflot, link above;
- flights numbered FV5501 - FV5900 are serviced jointly with the Biblio Globus company and information about the possibility of changing the data in the ticket should be found at http://www.bgoperator.ru/ - "Ural Airlines". New tariffs for traveling around Russia
If you have a plane ticket for another airline, you need to look for information on the official website of a specific carrier.
“Non-refundable” tickets - cheap but cheerful
As mentioned above, this issue is somewhat more complicated. When changes were made to the Russian Air Code that allowed airlines to sell “non-refundable” air tickets, most carriers transferred the cheapest fares to this category. In addition, all carriage documents distributed as part of promotions fall into this class.
As the name suggests, there are no refunds available. However, the question arises whether it is possible to change a non-refundable plane ticket and how to do it.
Everything again depends on the carrier, its policies regarding customers and tariffs. Let's look at the five largest airlines in Russia:
In addition to the fine, you will also have to pay the difference in the cost of tickets if it differs significantly.
When can you change a ticket without fines or surcharges?
Those wishing to change their plane ticket to a different date or even return it should be aware that the country's legislation provides for cases when changes to the carriage document can be made without additional payments or penalties.
You can exchange your ticket without penalty:
- In case of serious illness.
- If a close relative has died (who belongs to this category is indicated in paragraph 3 of Article 108 of the RF CC).
- When an airline delays or cancels a flight, it arbitrarily changes the passenger's class of service.
In the first two cases, you will need to confirm the fact with documents by contacting airline representatives no later than check-in for the flight ends.
In addition, as noted above, most airlines have a similar option if you purchase an expensive premium plane ticket.
While discussing the problem of exchanging air tickets, we came across a rather non-trivial and tricky question - what to do if you bought a plane ticket and changed your passport. As it turned out, the problem comes in different levels of complexity, and the solution depends on the specific circumstances. Let's take a closer look.
general information
According to Russian law, a citizen must change the main document in a number of cases:
- the identity document is damaged;
- the person has reached the age of 14, 20 or 45 years;
- in case of change of surname upon marriage.
In addition, citizens often change their passport on their own initiative. For example, wanting to change your last name or first name. Please also note that tickets for flights abroad are issued on a foreign passport, and not on a Russian document.
Changing your passport without changing your last name
The simplest option assumes that a planned replacement was carried out in accordance with the legislation of the Russian Federation. There shouldn't be any problems here at all, because:
1. Many airlines only include your last name, first name and date of birth on your plane ticket. The new document will contain exactly the same information as the old one, which means there will be no problems during boarding.
2. In the case of a standard replacement, the new passport contains the data of the old document, which can be compared with the information on the flight tickets.
A more complicated option is when all your passport details are indicated on the air tickets, but you had to change your identity document because the old one was lost or damaged.
Experienced travelers say that they will be allowed onto the aircraft without any problems - at the control they only look at the basic data (full name and date of birth).
But, in order not to take risks and not spoil your trip, many experienced citizens advise in any case to notify the airline about changing your passport. You need to call the carrier’s call center and provide the employee with new information. Necessary corrections are usually made free of charge.
Changed my passport after purchasing a ticket
In principle, the situation is identical to the first one - if the last name and first name have not changed (you need to check letter by letter), then there are no problems. A call to the call center will help resolve the issue when changing your passport.
If at least one letter does not match, then it is better to play it safe and contact representatives of the carrier company. You must act as if a mistake was made when issuing a plane ticket.
Replacing a plane ticket if the passport has a different surname
In this case, you will have to contact the airline staff and exchange your ticket, indicating the new data. It is difficult to say more precisely, because the internal rules of companies on this matter vary greatly. Some carriers accommodate customers halfway, while others require the following procedure: “return a ticket - buy a new one.”
In addition, if you plan to fly abroad, the data in the new Russian passport with a different surname will not match the full name in the international passport.
Here is what is stated about this in the “questions and answers” section:
As you can easily see, everywhere we are talking about exchanging air tickets. And it doesn’t matter for what reason and how the citizen changed his passport.
In any case, you will need to provide a number of supporting documents. For example, if you get married, present a marriage certificate.
