The holiday season is beginning, so people are rushing to choose the most favorable places to relax. Many people often dream of spending their summer holidays in Turkey. However, in order for the flight to this country to be successful, it is necessary to use the services of a proven and reliable carrier. This is exactly what Turkish Airlines is. It is the flagship Turkish carrier and operates many flights to different destinations. Let's find out what this company is, what flights it serves and what services it offers.
This air carrier is based at the main airport of Turkey - Istanbul. It also cooperates with Ankara Airport and others. Regularly operates 220 international and 42 domestic flights. The airline serves over 20 million passengers per year. It should be noted that this is a relatively old company, having been built in 1933.
At the beginning, flights were operated between Istanbul, Ankara and Eskisehir. Over the years, the airline's fleet of aircraft began to increase, so it began to serve flights to other destinations. In 2008, Turkish Airlines became a member of the Star Alliance, and a few years later it was awarded the title of one of the best airlines in the world. Today, this carrier operates regular flights to New York, Atlanta, Washington, San Francisco, Los Angeles, Phuket, Beijing, Shanghai, as well as to such Russian cities as Sochi, St. Petersburg, Moscow, Stavropol and others. Thanks to this airline, you can get to your desired destination using the most convenient route.
Contact details
Many people are interested in: how to contact Turkish Airlines? Note that it has its own official website, which provides all the detailed information about flights, services, etc. You can find the official resource at www.turkishairlines.com. Those who wish to resolve all issues in a personal meeting do not have to fly to Istanbul, since the airline has its own branch in Moscow, which is located at st. Valovaya, 35. There are other ways to contact the carrier in Russia:
- Email - [email protected] ;
- hotline number - +7 495 980 52 02;
- fax - +7 495 956 46 08.
As you can see, there are many ways to communicate. But the most profitable is, of course, the official website, where you can get acquainted with any information and choose a suitable flight. Reviews about Turkish Airlines show that the company's employees always get in touch quickly and clearly explain all points of interest.
Home page of the Turkish Airlines website
Airline services
Each air carrier strives to create comfortable conditions for its passengers. This is exactly what Turkish Airlines does. The company is doing everything possible to ensure that passengers use its services more often. Reviews about Turkish Airlines are completely different, but no one denies that the carrier offers many profitable services that anyone can take advantage of. Let's look at the main features offered by Turkish Airline:
- Food on board. It is much more convenient to eat delicious food on the plane than to take food with you and unpack it in front of everyone. It is much better if cold appetizers and hearty hot dishes are served ready-made, with all the cutlery and napkins. In this regard, Turkish Airlines has thought through everything to the smallest detail. Absolutely all passengers can choose their favorite food and drinks and try them during the flight. The airline offers a wide range of dishes to suit every taste.
- Entertainment centers. Many of the airline's aircraft have entertainment centers where you can play video games, watch movies, listen to music, etc.
- Internet access. As you know, some carriers prohibit passengers from using electronic gadgets with the Internet during the flight. However, this does not apply to Turkish Airlines. The company allows its passengers to chat online, send SMS, talk on the phone, read news online and much more.
- Possibility to recharge electronic devices. Some airliners have sockets with which you can charge your gadgets.
- Ability to monitor takeoff and landing. Thanks to special cameras that are mounted in the tail and nose of the aircraft, you can monitor how it takes off and lands.
- Choosing a location. Turkish Airlines offers its passengers the choice of seats on their planes. However, you must pay for such a service. There is also the possibility of choosing a seat for group passengers.
- Car rental. Upon arrival at the destination, a person is faced with the problem of finding transport to get to the place. Thanks to the Turkish Airlines service called “car rental”, you don’t have to worry about this, since for an additional fee a car will be waiting for you upon arrival and will take you to the right place.
- Transport of minors. For those parents who, for certain reasons, cannot accompany their minor children, there is a service according to which the flight attendant will be responsible for the child during the flight. To do this, just write an application and draw up an agreement with the airline.
- Special services for passengers with disabilities. Turkish Airlines has everything thought out for this group of people. They have the right to skip check-in, check in luggage, board, etc. They can also choose their seats and bring medical equipment with them: a stroller, crutches, etc.
Of course, the list of Turkish Airlines services does not end there. Passengers can also count on medical assistance on board. You can learn more about this service by contacting the airline directly.
Economy Class Turkish Airlines
Check-in and baggage allowance
Every passenger who uses the services of Turkish Airlines must know the check-in and baggage rules so that no problems arise at the airport. So, those interested can register for a flight either online or directly at the airport before departure. Online check-in is available one day before the flight, and it ends 1.5 hours before the flight. During this time, you can choose a seat convenient for you, print out your boarding pass, etc. In addition, passengers have the right to check in for the flight using electronic terminals. It is very important to arrive at the airport on time and have time to go through all the necessary procedures, since the air gate staff will not serve late arrivals.
As for baggage allowances, Turkish Airlines has standard ones. In economy class, passengers are allowed no more than 20 kg of luggage per piece, and for those traveling in business class - 30 kg.
Also, luggage must be securely packed, otherwise it will not be accepted at the airport. You can pack it yourself at home or at the airport for an additional fee. The size of the cargo should not be more than 158 cm in all respects. Hand luggage must be no heavier than 8 kg and no larger than 23x40x55 cm. For extra-heavy luggage, passengers must pay according to the established tariffs, which are indicated on the official website. You can also find out in a personal conversation with airline employees how much you will need to pay extra for excess cargo.
What can and cannot be carried on board?
This airline does not impose any special restrictions on the carriage of items. Those who wish can always take on board their favorite books, magazines, personal hygiene products, clothing, electronic devices, dishes, children's toys, photographs, haberdashery, etc. The list of prohibited items includes:
- flammable substances;
- radioactive materials;
- poisonous and poisonous substances;
- magnetized objects;
- toxic substances, chemicals;
- weapons of any kind;
- sharp and piercing objects;
- corrosive and oxidizing substances.
If a passenger dares to take such things with him, he will not be allowed on board and his flight will end there. It is very important to follow the rules and act according to established standards.
Turkish Airlines pilots and flight attendants
Turkish Airlines: reviews
Thanks to reviews, you can understand what a particular airline is like. On forums, people massively share their impressions after the flight, and also talk about what they liked and what they were outraged by. They also make proposals that may be of interest to the air carrier's management. As for Turkish Airlines, this company has a lot of reviews from passengers, because every day it serves millions of people. Based on them, we can conclude that the carrier has many advantages, namely:
- talkative and polite flight attendants;
- tasty food;
- free and spacious salons;
- interesting films offered in entertainment centers;
- fast arrival on site;
- issuance of various disposable kits: eye masks, dental kits, etc.;
- inexpensive tariffs for extra-heavy cargo.
However, there are some disadvantages that upset passengers. This includes: a strong feeling of turbulence, problems with changing airline tickets, lack of conditions for flying infants. It is likely that these shortcomings will soon be resolved, and passengers will be even more happy to use the services of this carrier. It is very important to leave reviews so that those who are going to use the company's services know what to expect. A passenger's review of Turkish Airlines is a real opportunity to understand what the airline is like, how it treats passengers and what conditions it offers. Don’t forget to leave your opinion on the carrier’s official website, which will help future customers make their choice faster.
In contact with
In 2012-2015 Turkish Airlines has officially entered the TOP 10 best airlines in the world. Turkish Airlines is a parastatal (49% owned by the local government and 51% by various investors) and transports at least 20 million people annually. In total, flights are carried out to 120 countries, which is a record number of destinations compared to other companies. The geography of flights covers almost the entire globe, flights take place in:
- Numerous European countries (42 airports in total);
- Transcaucasia and Russia;
- Countries of the Middle and Far East;
- Africa;
- North and South America;
- Oceania.
Most flights are to European countries, with flight times not exceeding 3 hours. Departure to the largest number of destinations is carried out through the company’s base airport in the capital of Turkey, Istanbul. In total, flights are carried out to 262 airports around the world.
Turkish Airlines
Turkish Airlines also serves the tourist flow of the most populous cities in Russia. Departures regularly take place from:
- Moscow (Vnukovo airport);
- St. Petersburg;
- Yekaterinburg;
- Kazan;
- Sochi;
- Rostov-on-Don;
- Stavropol;
- Voronezh;
- Samara.
In addition to mass transportation services, the company actively sponsors the production of films and the Euroleague football, as well as other large-scale world championships in this sport.
Check-in rules for airline flights
Turkish airlines check-in for flights online within a strictly limited time. Registration opens exactly 24 hours before takeoff and closes 90 minutes before takeoff.
There are several registration options:
- At the check-in counter or similar self-service counters at the airport.
- On the official website through any convenient device with Internet access.
- Via a mobile application.
Note! You can check in through the self-service point at the airport only after pre-registration on the website. In this case, the passenger’s identity data has already been verified and collected, all that remains is to check in and check in the luggage.
Ticket booking
Different categories of passengers have different free baggage allowances. They should be strictly observed in order not to delay the procedure for passing customs control. For economy class the maximum is 23 kg, for business class - 30 kg. Passengers taking advantage of special offers and promotions can only take 15 kg of hand luggage. In general, when purchasing any adult ticket, an infant or child who is not allocated a separate passenger seat is given the right to carry an additional 10 kg of luggage.
When choosing a ticket, the maximum baggage allowance is specified.
If the amount of luggage exceeds the norm, then the additional payment will be at least 4-8 Turkish liras (52-104 rubles) per 1 kilogram of weight or 80 dollars for 1 piece of additional luggage. These data are given for flights to Turkey and Cyprus; on international flights the surcharge amount will increase significantly.
For those who have completed online check-in, there are two check-in options at the airport itself:
- Re-check in with your boarding pass at the staff counter and check in your luggage there.
- Check in at the self-service checkout, check your luggage there without the participation of employees, then board the plane.
Orange self-service terminals where luggage is also checked in
If you do not need to check in your luggage, you only have hand luggage, then check-in is also carried out at one of the two counters listed above. Which one to choose is up to you.
How to book a flight online. Instructions
You can book your flight immediately on the airline’s home page www.turkishairlines.com. Usually, due to the reading of cookies, the menu in Russian is automatically displayed immediately upon opening the site. If this does not happen, then you need to select the corresponding icon with the Russian flag in the upper right corner to change the language and currency.
On the Turkish Airlines website, online registration is carried out in several steps, you need to:
- Go to the main page of the official website indicated above.
- In the middle of the screen with a color image, select the second icon called “Registration/manage booking.”
- Enter your personal data in two translucent windows: your last name and the number of the purchased ticket and click on the red arrow to continue.
- On the next page, fill in the details of your flight (it will be difficult to confuse it with other flights, since it is highlighted with a special “Available” line).
- Accept the terms and conditions of online registration.
- On the detailed plane diagram, select a suitable seat and confirm your choice (as a result, the passenger’s last name should appear opposite the selected seat).
- Send the file for printing, present the sheet at the registration desk.
Turkish Airlines aircraft cabin layout that will be displayed during online check-in
If several people are registered for one ticket, but you only need to register a seat for one, you must uncheck the box that will accompany the data entry at all stages of registration.
Once the file has been printed, you cannot change your selection. Only 22.5 hours are given to complete online registration. However, it provides the following advantages:
- The right to independently choose a seat (for example, by the window or at the beginning or tail of the plane, that part of the board where there is less motion sickness).
- Saving time (we are talking not only about the absence of queues, but also the opportunity to check in independently at the self-service counter at the airport, bypassing the check of documents and luggage by employees).
Note! The online check-in form is not available for all airports around the world. Before you begin the procedure, check with the help desk to see if the function is available for a specific air port.
You need to carefully ensure that the printed form is not lost anywhere until you board the aircraft. It will serve as a boarding pass; there is no other alternative to it, confirming the right to be on board. This is the only copy of the ticket.
For those who bought a ticket from a travel agency, online check-in for Turkish Airlines flights is not available. On charter flights, all seats are purchased in advance; you cannot subsequently choose another seat yourself.
Reservations
Despite the fact that many travel agencies and intermediary sites offer the purchase of tickets for Turkish Airlines flights, it is strongly recommended to book tickets on the official website or at the sales desk, even if it turns out to be more expensive.
Reservation, as well as registration of a place, is available immediately on the start page of the site. In this case, to start the system, you will only need to change the language, otherwise the active windows already offer a choice of airports and dates. To book a flight without payment, the following steps are taken:
- Data about points and times of departure and arrival are entered.
- If there are several options, the most suitable one is selected.
- The passenger’s personal data is filled in (passport and other data cannot be changed later).
- The ticket is redeemed 12-24 hours before departure or at another specified time for a specific flight.
You must specify how many passengers should receive separate tickets (or all passengers will be registered for one ticket). It is necessary to indicate their status: child, adult, disabled. These categories have different pricing policies; registration is also different if you have one ticket for everyone or a separate coupon for each (the whole group will go through in turn as separate passengers or all at once on one ticket).
Cancellation without penalty is rare. You can completely cancel a ticket purchase without any consequences only when the application has not yet been processed. Cancellation fees are charged from a portion of the money already paid in the form of a certain percentage of the total amount (its size depends on the specific destination and other factors). Changing booking data is only possible through corporate customer support (by calling the hotline or other methods).
Registration via mobile application
This registration form will be convenient for those who do not have the opportunity to use the computer version of the site. In general, check-in for a flight in Russian on Turkish Airlines through the application is similar to what has already been discussed. You need to do the following:
- Open the application start page and select “Check-in” (one of the four icons, the one located in the upper right corner).
- Indicate the same personal data: last name, ticket number.
- Choose a suitable location.
- Get your boarding pass with a QR code on the application page.
- Present the QR code at the service counter as a boarding pass.
Selecting a seat on board and boarding pass in the mobile application
Thus, when using a mobile application, there is no need to even print a ticket; you just need to show it on your smartphone.
Restriction for online registration.
It is quite difficult to meet restrictions when registering online, because... the company actively receives feedback from its customers. This is possible in two cases:
- Contact or personal information was entered incorrectly.
- The required airport has not yet been entered into the airline's electronic database or is not serviced on the Turkish Airlines website.
The first situation can be corrected by contacting the customer service center. In the second situation, nothing can be done. You can check in at such an airport only in the general manner (i.e. in person) at the service counter.
Thus, there are two ways to pre-register online with the right to choose your desired seat on board: on the official website of Turkish Airlines or through their mobile application. At the airport itself, check-in is possible either at the service counter or at the self-service counter (provided that online check-in has already been completed).
Turkish Airlines is one of the largest European companies with its head office in Istanbul. The company's headquarters is located at Ataturk Airport in Turkey's largest city.
In 82 years, Turkish Airlines has expanded from 5 to 298 aircraft, both passenger and cargo. In terms of growth indicators, the company is one of the world's leading air carriers. In 2013, a decision was made to purchase the largest airliner in the history of Turkish civil aviation. Turkish Airlines is constantly rejuvenating its fleet while improving the quality of service. The total fleet, estimated at the end of 2020, will be 421 aircraft. With the addition of new aircraft, the average fleet life will be 6 years.
Also, the production of aircraft seats specifically for Turkish Airlines aircraft has begun. This is the first manufacturer in Turkey in this area. Boeing 737-800, as well as Airbus A319-320 and 321 aircraft were the first to be fitted with the new seats.
The design of the new seats will take passenger comfort to a qualitatively different level.
Another undoubted innovation is the kitchen facilities designed specifically for the company. Kitchen equipment was developed by Turkish engineers, and the first aircraft are beginning to be equipped with these devices.
The company has been a member of the Star Alliance confederation since 2008. The quality of transportation has increased significantly. Our service standards have earned us many renowned awards in the airline industry.
Turkish Airlines awards include:
- “Best Airline in Southern Europe” (2009, 2010).
- 3rd place in the category “Best Airline in Europe” in 2010.
- In 2017, received an award for the best economy class food in the world.
- In 2012, 2013 and 2014, the company received the title of the best in Europe, as well as the title of the best cuisine in the world on flights.
- In total, it was recognized as the best company in Southern Europe seven times, and the company’s cuisine is still the best in the world.
The company provides 3 classes of passenger service: economy, business and comfort.
In economy class There is a lot of legroom, all seats recline. All seats are equipped with sockets, as well as a modern entertainment system. The company's free full meals are also considered the best in the world.
In business class Turkish Airlines provides seats with massage and a reading light. Passengers can be separated by a partition, and the seats can be transformed into a bed. All seats are equipped with an individual entertainment system. Complimentary welcome drinks are provided and the kitchen is rich in Turkish and world dishes.
In comfort class Comfortable and wide chairs with large monitors are installed. The choice of food and drinks is quite wide.
Check-in for flights
The company provides booking services both through ticket offices and online through the official website or intermediary agencies selling tickets.
Online check-in for a company flight becomes available one day before departure; check-in directly at the airport is possible no earlier than 2 hours.
Online check-in for Turkish Airlines does not require much time. This requires passenger data and seat selection. When purchasing tickets, you receive a confirmation by email, which, among other data, indicates the weather forecast at the final destination and the exchange rate between the ruble and the local currency. This email contains a link that takes the customer to the registration page.
Pulkovo Airport
When checking in for a Turkish Airlines flight at Pulkovo Airport, you can use the company's check-in counters and self-check-in kiosks, which are located in the departure area on the 3rd floor. To do this, you will need a passport, ticket details, bonus card number (if required).
Departure from Vnukovo
When registering at Vnukovo, you can use check-in counters 103-110 on the second floor of the terminal, self-service kiosks and online check-in via the website and mobile applications.
However, when registering online, you should remember that the information on the current website is not entirely complete and you should use the old version of the site.
It is also possible to book your ticket by phone using the company’s single call center number 8-800-700-6161 one day before departure for the flight.
Departure from Antalya
For those passengers flying from Antalya Airport, please remember that check-in for the flight occurs only through self-service terminals and check-in counters, online registration not available.
Charter flights
Charter flights by the company are a little more expensive than the budget option, but this is completely justified. The seats are very comfortable and comfortable for the flight. The kitchen meets all expectations from a company that is a leader in this segment. It is worth noting that on the screens of the electronic entertainment center, all information is either in English or Turkish. The staff also mostly speaks English. On a company charter you can freely request alcoholic European drinks for lunch.
You can register for the company's charter flights through leading tour operators online and through the hotline numbers of these companies.
The quality of service is in no way inferior to regular flights at a cheaper ticket price.
Turkish Airlines has its own loyalty program - Miles&Smiles. The age of participants is from 2 years. You can register both on the website and during the flight. Traveling with a company allows you to accumulate bonuses or “miles”. Partner airlines, as well as hotels and car rental stations participate in the program. 
There are two types of bonuses:
- Club miles - can be used to purchase tickets, as well as upgrade the level in the program.
- Bonus miles are only for purchasing tickets.
Turkish Airlines tickets can be purchased at the ticket office, but there is a much more pleasant option - book them online. This can be done on the website of the airline itself or using the services of an agency; the procedure will be equally fast. You don’t need to travel anywhere or stand in line – you just need to indicate the desired dates, number of passengers and departure/arrival points in the search form.
Booking
To book your favorite flight, you must carefully follow all instructions, and a booking confirmation will be sent to you by email. Afterwards, all you have to do is print it out and present it at the airport – and there’s no paperwork involved.
Of course, in certain cases you cannot do without additional documents: for example, if a visa is required to enter the country. But booking via the Internet is in any case much more convenient and is becoming popular with an increasing number of passengers.
You can only book a ticket online using a bank card, so it is recommended to check in advance whether your card is suitable for online transactions and whether there are enough funds on it. Thus, Turkish Airlines accepts only Visa and Master Cards for payment, and owners of German bank accounts have the additional opportunity to pay using EDD.
Registration
Check-in for a flight is possible both online and directly at the airport. Of course, online check-in is more convenient, as it opens in advance and saves you from standing in queues, but it is not available to all categories of passengers. For example, those who carry checked luggage or those traveling with children under two years old cannot use this feature.
It is better to arrive at the airport in advance to check-in, especially if you have to check in luggage, so as not to rush and get everything done on time. Typically, check-in at the airport begins two hours before the plane departs, and closes 30 minutes on domestic flights and 45 minutes on international flights.
Turkish Airlines is the flag carrier of Turkey, serving flights to 120 countries. Included in the TOP 10 airlines in the world. Turkish Airlines' main airport is Ataturk International Airport, located in Istanbul.
In this article we will talk about the procedure for registering for a Turkish Airlines flight on the Internet and at airports, as well as what difficulties a passenger may encounter during check-in.
Check-in rules for Turkish Airlines flights
Check-in for a Turkish Airlines plane can be done at the airport, at home online, or through the mobile application. In addition, there are special self-service kiosks. This certainly saves time as you don't have to stand in a long line. But with or other non-standard baggage, self-check-in for the flight is not available.
To check-in for a flight, a passenger will need:
- Airplane ticket;
- identification document (passport of a citizen of the Russian Federation, birth certificate for children under 14 years of age);
- foreign passport (for international flights).
Domestic flights
Check-in for domestic flights takes place in the airport building at special counters. They are easily recognizable as they are usually marked with the airline's logo. At these counters, in addition to passenger check-in, baggage and hand luggage are checked in.
International flights
When flying abroad, in addition to checking in at special counters, you also need to go through passport and visa control. Because of this procedure, the time required to complete all pre-flight formalities increases significantly, so you need to arrive at the airport with plenty of time.
How long does it take to open and when does registration close?
For Turkish Airlines domestic flights, check-in at the airport begins 1 hour and ends 45 minutes before departure.
For international flights, check-in at the terminal begins 2 hours before departure and ends 1 hour before departure.
Check-in for flights at special kiosks is available in the following cities of Turkey: Istanbul, Izmir, Dalaman, Ankara, Adana, Antalya, Gaziantep, Samsun, Bodrum, Konya, Trabzon, Kayseri, as well as at international airports in the cities: Copenhagen, Amsterdam, Stuttgart, Zurich , Frankfurt, Vienna, Nuremberg, Birmingham, Manchester, Cape Town, Johannesburg, Athens, Chicago, Madrid, Prague, Budapest, Lisbon, Barcelona, Nice, Hong Kong, Oslo, Stockholm, Brussels Warsaw, Bucharest, Sofia, Prague.
